http://uclmail.net Recent News Posts Made On UCLMail en-gb Service is back to full operation. The faulty storage system has been repaired and reinserted into the cluster. We will be monitoring the system closely for stability for a period. Thank you for your patience while the maintenance was being undertaken. http://uclmail.net 1034 Thu, 14 Aug 2008 03:32:03 Europe/London Due to ongoing maintenance the service may be intermittent between 01:00am and 04:00am this morning. http://uclmail.net 1032 Thu, 14 Aug 2008 00:34:17 Europe/London 05:20 - Service restored. We have taken the faulty storage system out of the cluster to get the system back online. We will reintroduce the system once it has been repaired. Client and webmail access should now be restored. http://uclmail.net 1027 Wed, 13 Aug 2008 05:40:44 Europe/London 04:00am - there appears to be an issue with our storage subsystem which is preventing logins. We are working on this right now and will update news when it is resolved. http://uclmail.net 1025 Wed, 13 Aug 2008 04:02:48 Europe/London Dear Members, a problem with the support desk software 'hid' a few dozen tickets from view. If you have an unresolved query this will be the likely cause. We have been working through all open cases and you should hear back from us today. We do apologise for the delay - support issues are usually responded to promptly. http://uclmail.net 1017 Fri, 08 Aug 2008 11:06:02 Europe/London Due to an unforeseen critical failure on one of the mail servers and a corresponding failure in the detection system that would automatically switch your connection to another server, some users will have experienced errors when trying to connect to accounts during the course of the night. The affected server is back online and investigation into the cause of failure is ongoing. We will keep you updated to any further developments.   Our sincere apologies to those effected. Every effort is being made to prevent a recurrence of this problem. http://uclmail.net 1006 Fri, 25 Jul 2008 09:00:19 Europe/London There was currently an inbound mail delay of up to 60 minutes caused by an increase of spam email at the anti-spam gateway holding up scanning of legitimate email from approximately 1pm onwards. The queue was fully cleared by 5pm.   With regards to recent similar delays we took delivery this week of the required hardware to double our anti-spam capacity. This is currently being setup by the manufacturer and should be online sometime next week. http://uclmail.net 1004 Fri, 18 Jul 2008 15:20:04 Europe/London We have implemented a further layer to our anti-spam service to give your account even greater protection against unsolicited email. From within webmail you can find a full explanation about Greylisting and how it helps you as well as the ability to turn it off should you find it not suiting your needs. Click 'Options' -> 'Anti-Spam Settings' for this and all other spam and virus scanning options. http://uclmail.net 994 Wed, 16 Jul 2008 14:21:49 Europe/London Updated 6pm - All back to normal. There is currently a delay on inbound mail delivery due to an issue with the spam filtering system. All email is arriving but is entering a queue for spam/virus scanning. Engineers are investigating and we hope to restore service as soon as possible. http://uclmail.net 985 Fri, 27 Jun 2008 12:27:26 Europe/London 18:20 - SMTP has been re-enabled. Many thanks. http://uclmail.net 978 Mon, 09 Jun 2008 18:40:34 Europe/London